Terms & Services:
Last updated: 2 February 2026
1: Introduction
Welcome to Kiyo (referred to as “we”, “us”, or “our”). These Terms & Services (“Terms”) govern your use of our website, products, and services (together, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
2: Eligibility
By using our Services, you confirm that you are at least the age of majority in your country of residence, or that you have permission from a parent or legal guardian. If you use the Services on behalf of a company or organisation, you confirm that you are authorised to agree to these Terms on its behalf.
3: Use of our website and Services
You agree that you will not use the Services for any unlawful or unauthorised purpose. In particular, you must not:
- Breache any applicable law or regulation;
- Infringe our intellectual property rights or those of any third party;
- Attempt to gain unauthorised access to our systems or another user’s account;
- Introduce viruses, malware or other harmful code;
- Use the Services to harass, abuse, or harm another person or organisation.
4: Products, pricing and availability
We take reasonable care to ensure that product descriptions, images and prices shown on our website are accurate and up to date. However, we cannot guarantee that all information will always be free from errors, inaccuracies or omissions.
We may change or discontinue products, adjust prices or correct errors at any time, including after you have placed an order (in which case we will contact you if your order is affected).
5: Orders and payment
By placing an order, you confirm that you are authorised to use the chosen payment method and that the information you provide is accurate and complete. All orders are subject to acceptance and availability.
We may cancel or refuse an order, for example if:
- the product is unavailable;
- there is an error in the price or description;
- we suspect fraud or unauthorised activity; or
- you have not complied with these Terms.
6: Delivery
Delivery options, times and costs are shown at checkout or in our separate delivery information (where available). Any delivery date or time given is an estimate only and is not guaranteed. We are not responsible for delays outside our reasonable control, such as courier delays or customs checks.
7: Returns, refunds and cancellations
Your rights to cancel an order or request a refund may depend on the type of product and where you live. Where we provide a separate returns or refunds policy, that policy will apply in addition to these Terms. Nothing in these Terms affects your statutory rights.
8: Accounts and security
If you create an account on our website, you are responsible for keeping your login details confidential and for all activity carried out using your account. You must tell us promptly if you believe your account has been compromised.
9: Intellectual property
Unless we state otherwise, all content on this website (including text, images, graphics, logos and code) is owned by Kiyo or our licensors and is protected by applicable intellectual property laws. You must not copy, distribute, adapt or create derivative works from our content without our prior written permission.
10: Third‑party websites and services
Our website may contain links to third‑party websites or services that we do not own or control. We are not responsible for the content, policies or actions of any third‑party sites. You should review their terms and privacy notices before using them.
11: Our liability
Nothing in these Terms is intended to exclude or limit any legal rights you may have as a consumer that cannot be excluded or limited by law.
To the fullest extent permitted by law, Kiyo and its officers, employees and agents will not be liable for any:
- loss of profit, revenue, business, contracts or anticipated savings;
- loss of data, goodwill or reputation; or
- indirect or consequential loss or damage,
arising out of or in connection with your use of the Services or these Terms.
12: Indemnity
You agree to indemnify us against any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms or your misuse of the Services.
13: Changes to these Terms
We may update these Terms from time to time, for example to reflect changes in the law or in the way we operate. When we do so, we will update the “Last updated” date above. Your continued use of the Services after changes have been published will constitute your acceptance of the revised Terms.
14: Governing law
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which Kiyo is established, unless a different law applies as a matter of mandatory consumer protection.
15: Contact us
If you have any questions about these Terms & Services, please contact us at: